FREQUENTLY ASKED QUESTIONS

If you need to cancel your appointment, we kindly ask you do so at least least 48 hours before your appointment. If appointments are cancelled in less than 48 hours, a $50 cancellation fee is to be paid prior to re-booking your next appointment with us. Sickness or COVID-19 related situations are considered exceptions. Please let us know if you are having any symptoms prior to your appointment. As per Public Health recommendations, COVID screening will be done when you arrive for your scheduled appointment.

There is a 14 day return policy on products purchased at The Beauty Lab Medical Cosmetics. Please present your purchase receipt upon return. Products must be returned in new or gently used condition if you are unsatisfied with the product's results.The Beauty Lab monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that we will no longer accept any returns from that customer, with or without a receipt. All returns are subject to validation and approval at The Beauty Lab's discretion. Returns can be brought back in person to our studio at 3 Kent Street West, Lindsay, ON or shipped. The Beauty Lab Lindsay is not responsible for the cost of shipping associated with returns.